Dear Customer,

Thank you for choosing reoqoo products and services! To protect your legitimate rights and provide you with a more reassuring user experience, reoqoo IoT Technology Co., Ltd. (hereinafter referred to as "reoqoo") offers the following warranty services.

1. Warranty Object

This service policy applies to reoqoo products sold through official channels in mainland China, including camera hosts, original adapters, power cords, etc. The actual warranty object is based on the product list you purchased.

2. Warranty Commitment

We promise that, under normal use and maintenance conditions, if there is a performance failure or malfunction due to material, craftsmanship, or manufacturing issues, affecting normal use, we will provide free warranty service within the warranty period as specified in this document. Unless declared otherwise or required by law, we will not charge you additional warranty service fees.

"Normal use and maintenance conditions" refer to compliance with the requirements in the user manual for installation, use, maintenance, storage, and transportation, and using the product for reasonable expected purposes or uses. "Affecting normal use" refers to the product's inability to achieve the functions described in its standard performance parameters.

If the seller or any other third party has provided additional commitments to you, please consult with that third party for fulfillment. reoqoo does not assume responsibility for such commitments.

3. Warranty Period

The warranty period starts from the date of your first purchase and is based on the invoice date. If there is no valid invoice, the warranty period is calculated from the product's factory date.

Repaired or replaced products or components within the warranty scope continue to enjoy warranty coverage for the remaining warranty period, with a minimum of six months.

For products requiring repairs beyond the free warranty period, reoqoo provides paid repair services, and the repaired product is covered by a 90-day warranty.

4. Conditions Not Covered by the "Warranty Commitment"

Since the date of sale, reoqoo reserves the right not to provide free repair services in accordance with the terms of the "Warranty Commitment" in the following situations:

a). Beyond the Product Warranty Period.

b). Damage caused during transportation, loading, or unloading during return, exchange, or repair.

c). Any unauthorized modification, disassembly, or repair not authorized by reoqoo.

d). Damage caused by accidents or intentional acts.

e). Product malfunctions or damage resulting from failure to install, use, maintain, or store according to the user manual.

f). Warranty certificate does not match the product model or has been altered.

g). Product nameplate, SN barcode, or anti-tamper label is torn off or damaged, making it unreadable.

h). Faults or damage caused by uncontrollable factors (such as fire, earthquake, floods, etc.).

i). Failures and damage caused by factors other than the product's design, manufacturing, or quality.

j). Normal fading, wear, and consumption during the normal use of the product.

Note: The final determination is subject to reoqoo's decision.

Dear customer:

Thank you for choosing reoqoo products and services! 

This service policy applies to reoqoo products sold through official channels in the local area, including camera hosts, original adapters, power cords, etc. The actual warranty objects are based on the product list in your purchase.

1. Conditions for return:

a) Within 7 natural days after receiving the product, the product's outer packaging, accessories, gifts, and instructions are complete, and there is no damage caused by human factors. The product has not been activated and used, and does not affect resale.

b) Within 7 natural days after receiving the goods, if the product has non-human performance failures.

c) If you choose to return, please send the faulty product and all accessories back to the dealer. The dealer will refund the full payment within three working days after receiving the goods. If you return incomplete product accessories, the dealer has the right to charge you the cost of the accessories.

d) The round-trip freight for the above situations is borne by the dealer.

The dealer has the right to refuse return requests under the following conditions:

●  Request for return after 7 natural days from the date of receipt.

●  The returned product is incomplete, and the outer packaging, accessories, gifts, and instructions are incomplete or damaged due to human factors.

● Unable to provide a legal purchase voucher or invoice during the return, or the voucher has been forged or altered.

● Damage caused by non-product quality issues, such as collision, burning, and artificial modification, entry of foreign objects (water, oil, sand, etc.), incorrect installation, and improper use and operation as instructed in the manual.

● Torn, altered labels, machine serial numbers, waterproof labels, anti-counterfeit labels, etc.

● Products damaged due to unavoidable factors such as fire, flood, lightning, and other irresistible forces.

● Products for which the purchasing platform has special agreements that do not support returns.

2. Conditions for replacement:

a) Within 15 days (inclusive) from the date the customer receives the product, non-human performance failures occur.

b) Please return the faulty product and all accessories to the dealer, and the dealer will send out a new product within three working days after receiving the goods. If you return incomplete product accessories, the dealer has the right to charge you the cost of the accessories.

c) Round-trip freight for the above situations is borne by the dealer.

The dealer has the right to refuse replacement requests under the following conditions:

●  Replacement request made after 15 natural days from the date of receipt.

●  The replacement product is incomplete, and the outer packaging, accessories, gifts, and instructions are incomplete or damaged due to human factors.

●  Unable to provide a legal purchase voucher or invoice during the replacement, or the voucher has been forged or altered.

●  Damage caused by non-product quality issues, such as collision, burning, and artificial modification, entry of foreign objects (water, oil, sand, etc.), incorrect installation, and improper use and operation as instructed in the manual.

● Torn, altered labels, machine serial numbers, waterproof labels, anti-counterfeit labels, etc.

● Products damaged due to unavoidable factors such as fire, flood, lightning, and other irresistible forces.

● Products for which the purchasing platform has special agreements that do not support replacements.

3. Special instructions:

● Returns and replacements should be handled with a valid invoice. Please keep the purchase voucher properly.

● Please ensure that the product, gifts, original packaging, and purchase vouchers are intact.

● Before returning the product, please confirm the malfunction and return requirements with online customer service or the dealer.

● During the delivery of the product to the dealer, you should bear the risk of loss or damage during transportation and prepay the transportation cost and use the original packaging or packaging with the same protective effect to send the product. If the dealer cannot repair according to the above commitments due to other unexpected factors during the service, the dealer will actively negotiate with you to resolve the issue.

Free Repair Service Conditions:

1. Within 1 year from the date of receipt, including the date of receipt, if the product experiences non-human-induced performance failures, it is eligible for free factory repair service.

2. Round-trip shipping costs are covered by Reoqoo.

Note:

· Please confirm the malfunction and repair requirements with online customer service before sending back the product.

· Do not send back non-original accessories such as memory cards, card readers, extension cords, etc. The manufacturer is not responsible for any loss of other items sent by mail.

· The one-way shipping cost for the return trip must be paid in advance by the customer. Upon receipt and completion of testing by the manufacturer, the shipping cost for products within the warranty period will be refunded.

Paid Repair Service Conditions:

1. If it has been more than 1 year from the date of receipt or the device is damaged due to human/accidental causes, and the product experiences performance failures, the buyer can avail paid repair services.

2. Round-trip shipping costs are shared equally between the customer and Reoqoo.

Note:

· Please confirm the malfunction and repair requirements with online customer service before sending back the product.

· Do not send back non-original accessories such as memory cards, card readers, extension cords, etc. The manufacturer is not responsible for any loss of other items sent by mail.

· For repair services beyond the warranty scope, the customer bears the one-way shipping cost to return the product to the manufacturer.

Out-of-Warranty Fee Explanation:

· When the product requires out-of-warranty disassembly and repair, the repair fee includes the cost of spare parts and labor. The specific quote will be provided by Little Piggy Home after detection.

Privacy Policy of reoqoo

We commit to the following:

This Privacy Policy outlines how reoqoo IoT Technology Co., Ltd. and its affiliated companies (hereinafter referred to as "reoqoo" or "we") collect, use, disclose, process, and protect the information provided by you when using our products and services through https://www.reoqoo.com/, reoqoo, and the application suite provided on mobile devices. If we request certain information to verify your identity when using the SmartDodo Cloud platform to connect products and services, we will strictly adhere to this Privacy Policy and/or our terms and conditions to use such information. This Privacy Policy has been formulated with full consideration of your needs; you fully understand our practices of collecting and using personal information and trust that you can ultimately control the personal information provided to SmartDodo, which is crucial. In this Privacy Policy, "personal information" refers to data that can identify a specific individual either on its own or when combined with other information accessible by reoqoo. Such personal information includes your name, address, phone number, and email address. By using the reoqoo Cloud platform to connect products and services, you indicate that you have read, acknowledged, and accepted all the terms described in this Privacy Policy, including any changes we may make at any time. We pledge to protect the privacy, confidentiality, and security of your personal information in accordance with applicable laws, including data protection laws in your jurisdiction. Simultaneously, we commit our entire staff and agents to fulfill these obligations. Ultimately, our goal is to provide the best experience for our users. If you have any questions about the summarized data processing practices in this Privacy Policy, please contact our Data Protection Officer at support@reoqoo.com so that we can address your specific needs. We are pleased to handle your inquiries directly.

Information Collection and Usage

1. Categories of Collected Information:

To provide you with our services, we may request personal information necessary for the provision of those services. If you do not provide this information, we may be unable to offer our products or services to you. We collect the following categories of information, whether or not they are considered personal information:

Information Provided by You or Uploaded by You (including your contact details):We may collect any or all of the personal information you provide to us, such as your phone number, email address, reoqoo account information (including your security-related information), data or materials synchronized through reoqoo Cloud or other applications (e.g., photo albums), information related to account creation, participation in SmartDodo forums or other reoqoo platform-related activities, contact numbers added by you, messages sent, feedback, and any other information you provide to us. Additionally, when using specific features, we may need to upload certain information to the server. For example, in the event of an alert, we may need to upload images or video data captured by the device to the cloud to provide you with the corresponding service. Specific features also include device linkage and frequently used location functions.

a). Device or SIM Card-related Information:

Information related to your device, such as IMEI number, IMSI number, MAC address, iOS version, Android version, device manufacturer information, model name, and network operator.

b). Designated Information related to You:

We may collect and use information such as reoqoo account details.

c). Location Information (Applicable to Specific Services/Features Only):

Various types of information related to your location, such as country code, city code, mobile network code, cell identification, latitude and longitude information, and language settings.

d). Login Information:

Information related to your use of certain features, applications, and websites. For example, cookies and other anonymous identifier technologies, IP address, temporary message history, and standard system logs.

e). Other Information:

Environmental Characteristic Values (ECV) (i.e., from reoqoo accounts, phone device accounts, connected Wi-Fi accounts, and geographical location information). We may also collect various types of anonymous information not associated with individuals. For example, when using specific services, we may collect the device model and system version number of the user's phone. The purpose of collecting such information is to enhance the services we provide to you. The categories and quantity of information collected depend on how you use, join, or participate in our products and/or services.

2. How Personal Information Will Be Used

The purpose of collecting personal information is to provide you with products and/or services and ensure compliance with applicable laws. By accepting this Privacy Policy, you hereby consent to the processing of personal information for the purposes outlined in this policy and disclosure of personal information to our affiliated companies (involving communication, social media, technology, and cloud services) and third-party service providers (defined below).

We may use your personal information for the following purposes:

a). Provide, Process, Maintain, Improve, and Develop Our Products and/or Services:

This includes post-sales service, customer support, and communication related to your device, services, or general inquiries (such as updates, customer consultation support, information related to our activities, and notifications).

b). Enable You to Post Comments on Public Forums.

c). Conduct Promotional Activities:

Analyze and develop statistical information related to the use of our products and services to better improve them.

Store and Maintain Information Related to You:

For the operation of our business or to fulfill legal obligations.

Please note that the categories and quantity of information used for these purposes depend on how you use, join, or participate in our products and/or services.

Regarding How We Use Your Information (Which May Include Personal Information), Here Are More Detailed Explanations:

a). Creating Your reoqoo Account:

Personal information collected when creating a reoqoo account through the website or mobile device is used to establish the user's personal reoqoo account and profile.

b). Allowing You to Participate in reoqoo Forums:

Personal information related to reoqoo forums or other reoqoo network platforms may be used for personal profile displays, interaction with other users, and participation in forums.

c). Providing reoqoo Cloud and Other reoqoo Cloud Services:

Information collected (device or SIM card-related information, including IMEI number, IMSI number, phone number, device number, device operating system, MAC address, device category, system and performance information, and location information such as mobile country code, mobile network code, location area code, and cell identification) is used for user authentication and activation of reoqoo Cloud services.

d). Providing Other reoqoo Cloud Services:

Additional information collected for each reoqoo Cloud service may be used to perform the functions of that service and assist in providing the service for the benefit of users, such as downloading, updating, registering, and executing activities related to reoqoo Cloud services.

e). Providing Location-Based Services:

When using reoqoo Cloud services, we or third-party service providers may use location information to offer you the correct version of services and provide accurate location information for the best possible user experience, such as weather information, location access (as part of the Android platform). You can access device settings or stop using this application at any time to disable this feature.

f). Improving User Experience:

Certain optional features, such as the User Experience Program, allow reoqoo to analyze how users use phones and reoqoo Cloud services data to improve user experience, such as sending crash reports.

g). Providing Push Services:

reoqoo accounts and IMEI numbers are also used for providing reoqoo push services, evaluating ad performance, and sending notifications for software updates or new product releases from reoqoo, including sales and promotional information. You can disable this feature at any time by changing preferences under the "Settings" option.

h). Verifying User Identity:

reoqoo uses Environmental Characteristic Values (ECV) to verify user identity, ensuring that hackers or unauthorized individuals cannot log in.

i). Collecting User Feedback:

The feedback you choose to provide is invaluable for helping reoqoo improve our services. To track the feedback you choose to provide, reoqoo may use the personal information you provide to contact you and keep records.

j). Sending Notifications:

We may use your personal information from time to time to send important notifications, such as communications regarding purchases and changes to our terms, conditions, and policies.

k).Conducting Promotional Activities:

If you participate in contests, competitions, or similar promotions through reoqoo's official channels or other social media platforms, we may use the personal information you provide to manage these initiatives.

3. Direct Marketing

We may use your name, phone number, email address, reoqoo account, and IMEI number to provide you with promotional materials related to products and services from reoqoo IoT Technology Co., Ltd. and its partners (providing network, mobile applications, and cloud products and services). To enhance user experience, we may recommend the aforementioned products, services, and activities based on your purchase history, website browsing history, birthday, age, gender, and geographic location, among other information. We strictly adhere to data protection laws in your jurisdiction, requiring independent and explicit consent. Therefore, we will only use your personal information with your consent or if you do not object. You have the right to terminate the use of your personal data for direct marketing purposes. If you no longer wish to receive certain categories of emails, you can unsubscribe through the unsubscribe link at the bottom of each email. We will not transmit your personal information to our business partners for direct marketing purposes.

4. Cookies and Other Technologies

What Information is Collected and How is it Used?

reoqoo and third-party service providers use technologies such as cookies, tags, and scripts. These technologies are used to analyze trends, manage the website, track user website activity, and collect demographic information about the entire user population. We receive individual and aggregated reports from 

a). Log Files:

Similar to most websites, we collect specific information and store it in log files. This information may include Internet Protocol (IP) addresses, browser types, Internet Service Providers (ISPs), referral/exit pages, operating systems, date/time stamps, and clickstream data. We do not link automatically collected data to other information we collect about you.

b). Advertising:

We collaborate with third-party service providers to display ads on our website or manage our ads on other websites. Our third-party service providers may use technologies such as cookies to collect information about your activities on their websites or other websites to provide you with ads based on your browsing activities and interests.

c). Mobile Analytics:

In certain mobile applications, we use mobile analytics software to better understand the functionality of our mobile software on your device. This software may record information such as the frequency of your app usage, events occurring within the app, cumulative usage, performance data, and the location of application crashes. We do not link the information stored in the analytics software to any personal information you submit in the mobile application.

d). Local Storage - HTML5/Flash:

We use Local Storage Objects (LSOs), such as HTML5 or Flash, to store content and preferences. Third parties cooperating with us to provide certain features on the website or deliver ads may also collect and store relevant information through HTML5 or Flash cookies based on your web browsing behavior. Various browsers provide their own management tools to delete HTML5 Local Storage Objects.